Types of Communication

Introduction to Effective Communication

• Discussion Points:
  • Importance of clear communication in IT projects.
  • Active listening skills.
  • Clarifying expectations and understanding the audience.
• Activities:
  • Role-playing exercises to practice active listening.
  • Discussion on common communication challenges in IT teams.

Verbal and Non-Verbal Communication

• Discussion Points:
  • Verbal communication techniques (tone, pitch, pace).
  • Non-verbal communication (body language, facial expressions).
  • Cultural differences in communication.
• Activities:
  • Presentations on effective verbal and non-verbal communication.
  • Exercises to practice and observe non-verbal cues.

Written Communication

• Discussion Points:
  • Best practices for writing technical documents (emails, reports, documentation).
  • Clear and concise writing.
  • Using proper tone and format.
• Activities:
  • Writing workshops where we do a draft and review of an example technical document.
  • Feedback sessions on improving written communication based on example technical document.